Three ways to get help
A support ticket, email or phone: you reach the team through three channels during weekday working hours. The knowledge base already answers most questions.
- 01/03
In-app support ticket
Easiest to trackYou write a title and a description. Every ticket has its own message thread and status: Open, Answered or Closed.
- 02/03
Email
For attachmentsWrite when you want to attach a screenshot or a document. Your request reaches the support team and is answered during working hours.
- 03/03
Phone and WhatsApp
Short questionsCall or write for a short question or an urgent pointer. We answer during weekday working hours.
First answers in ten questions
We picked these from the frequently asked questions; all of them are on the FAQ page.
- 01/10
During which hours is support available?
We answer support tickets, email and phone during weekday working hours. Requests that arrive outside hours are queued on the first working day.
- 02/10
How do I open a support ticket?
Open the Support screen in the application, write a title and a description. You follow the status and the replies in the message thread. Details are on the support page.
- 03/10
What is different about support on the Enterprise plan?
The Enterprise plan has priority support; tickets move to the front of the queue and a contractual SLA is offered. Plans are on the pricing page.
- 04/10
How does the trial start and is payment needed?
The trial lasts 7 days and needs no card. Sign-up takes you through a four-step wizard to your first case; you can see the flow on the how it works page.
- 05/10
How do I cancel the subscription?
Cancellation takes effect at once. Use continues to the end of the paid period; there is no partial refund. The terms are in the terms of use.
- 06/10
Where is my data kept?
On MTY Cloud, inside Turkey. AI also runs on the local model; nothing is transferred abroad. Details are on the KVKK page.
- 07/10
How do I move my old data?
You import your Excel or CSV file; columns are matched to module fields. The steps are on the data migration page.
- 08/10
Does deadline maths know weekends and public holidays?
Yes. If the last day falls on a weekend or an official holiday it moves to the next working day; the judicial recess extension is applied too. The legal deadline tracking page has examples.
- 09/10
Is there a mobile app?
Yes. The iOS and Android app offers cases, clients, search and notifications. The screens are on the mobile app page.
- 10/10
How do I learn about planned maintenance?
Planned maintenance is announced in advance and published on the system status page. See the system status page.
A ticket has a life cycle
A ticket is opened and shows as Open; when the team replies it becomes Answered. When the problem is solved it moves to Closed; the conversation history stays in the ticket.
- Support ticket
- From inside the application
The ticket is opened
Follow the status, we listen to you
The availability target of the infrastructure is 99.9%; a contractual SLA is offered on the Enterprise plan. Live status and maintenance notices are on the system status page.
- System statusComponent by componentThe status of every component is published as Operational or Under maintenance.
- Planned maintenanceAnnounced in advanceA notice and a reminder go out before the maintenance time.
- Satisfaction surveyWhen a ticket closesYou rate in a short survey and may write a comment; the answers help improve the support process.